Coming Soon: A Better Guide to Navigating Emergency Care and Insurance
We are putting the finishing touches on a new guide to help our Arlington neighbors understand emergency billing, insurance, and your rights during a 24/7 visit. This resource explains Texas House Bill 2041 and exactly how transparency laws work for you. We believe the paperwork side of your visit should be just as straightforward and professional as the medical care you receive in our emergency room.
Understanding ER Insurance and Your Rights
What you need to know about coverage and costs for emergency care
Dealing with health insurance during a medical emergency is the last thing you want to worry about. At PrimeCare Emergency Center, we help you navigate the process so you can focus on getting better. We provide professional, compassionate care while making sure the insurance side of things is handled correctly.
How Network Status Works
Your Rights to Emergency Coverage
You have the right to emergency care without being penalized for where you go. Federal and Texas laws require insurance companies to cover emergency services at your usual in-network rate, even if the facility itself is out-of-network. While PrimeCare and our doctors are technically out-of-network, your insurance provider is responsible for your care once you have met your standard deductibles and co-pays. These protections are in place so you can focus on recovery rather than insurance paperwork during a crisis.
Clear and Simple Practices
Our Commitment to Billing Transparency
We believe in being upfront about costs. Following Texas state law, we provide a clear list of charges for all services and items used during your visit. Please keep in mind that our doctors are independent professionals and may bill separately from the facility itself. Our goal is to make sure you have a complete understanding of the costs associated with your treatment without any surprises.
Prioritizing Your Health
The Medical Screening Guarantee
Our priority is the safety of the Arlington community and we treat every patient with the dignity and respect they deserve. Regardless of your insurance status or your ability to pay at the moment, our team provides a thorough medical screening to anyone seeking help. If our board-certified doctors determine you are in a critical situation, we are committed to stabilizing you immediately before any financial or insurance discussions take place. We take care of the medical emergency first and handle the paperwork later.
Emergency Resources & Patient Guides
Helpful information to keep you prepared and informed.
We provide more than just 24/7 medical care. These resources are here to help you handle the unexpected, from understanding your legal rights as a patient in Texas to making sense of health insurance. You will also find expert advice on managing acute injuries and respiratory health so you can feel more confident about your healthcare decisions.
Expert ER Care with Clear, Honest Answers
Our team is here to take care of you and help you understand your insurance coverage.
A medical emergency is stressful enough without the added headache of insurance paperwork. At our Arlington facility, we’re ready to help 24/7 with a skilled medical team and the latest diagnostic tools. We want to be upfront about how billing works: although we are an out-of-network provider, both Texas and Federal laws require your insurance company to cover emergency visits at in-network rates once your deductible is met. Our goal is to provide the fast, high-quality care you need while giving you the clarity to manage your coverage without the stress.
Connect With Our Team
Have a question or need assistance? Fill out the form below and we will get back to you as soon as possible.
We'd love to hear from you.
The Team
PrimeCare Emergency Center
5912 South Cooper Street Suite 110, Arlington, TX 76017, USA
(682) 323-8899
Currently Open
Monday - Sunday
24 Hours
How Can We Help You?
Personalized Care You Can Trust Your Family With
