Texas HB 4224 Compliance & Patient Information Access
Your Health. Your Rights. Your Records.
PrimeCare Emergency Center is committed to transparency and patient empowerment. As required by Texas state law (HB 4224), this page provides clear instructions on how to request your medical records, contact health care regulators, and file a consumer complaint with the Office of the Attorney General.
Access necessary forms related to your care at PrimeCare Emergency Center
Patient Forms & Medical Records Hub
⚠ Important Information: All forms must be filled out completely and signed. Incomplete forms may delay processing. For questions about medical records or assistance with these forms, please visit our Contact Us page or call our Medical Records department directly at (682) 323-8899.
Accessing your personal health information is your right.
Request Your Health Care Records
Under Texas law (HB 4224) and the Health and Safety Code Chapter 181, you have the right to request copies of your health care records from PrimeCare Emergency Center. We are committed to processing your request quickly and confidentially.
Step 1
Complete the "Authorization for Release of Health Information" form from the section above.
Step 2
Submit the completed form or send to our Medical Records department.
- In Person: Visit our front desk at 5912 S Cooper St, Suite 110, Arlington, TX.
Step 3: Processing and Delivery
- Turnaround Time: Requests are typically processed within 10-15 business days of receipt, as permitted by Texas law.
- Fees: A reasonable fee may be charged for reproduction of records (e.g., $25 for first 20 pages + $0.15 per page thereafter) and actual shipping costs for mailed copies.
- Delivery: You may pick up records in person, receive them via secure email, or have them mailed to your address on file.
State Regulatory Contact (HCFR)
Contact Health Care Regulation
If you have concerns regarding the licensing or professional conduct of the facility or its staff, you may contact the Texas Health and Human Services Commission (HHSC).
File a Complaint with the Attorney General
File a Consumer Complaint (OAG)
As a consumer, you have the right to report false, misleading, or deceptive business practices to the Texas Office of the Attorney General (OAG). If you wish to file a complaint regarding billing, privacy, or services, please use the resources below.
Before You File:
You will need the business name (PrimeCare Emergency Center) and its full address. The OAG reviews complaints to monitor consumer protection issues.
- Online Portal: File a Consumer Complaint with the OAG
- Phone: (800) 621-0508
- Note: The Attorney General’s office cannot provide legal advice or act as your private attorney, but complaints help identify patterns of unlawful conduct.
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For emergencies, please call us at (682) 323-8899 or call 911. By submitting, you agree to receive text messages from PrimeCare Emergency Center at the number provided, including those related to your inquiry, follow-ups, and review requests, via automated technology.
Contact us online or call us at (682) 323-8899 to learn more about our emergency urgent care in Arlington today.
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